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The Challenge
Sherry had a vision for her showroom but was wary of working with Italian suppliers after previous experiences left her dissatisfied. Although she appreciated the design quality, reliability was a concern. Our challenge was to rebuild her trust while ensuring the showroom met her high standards for design and service.
The Strategy
We adopted a highly collaborative approach, focusing on building confidence in our reliability, competency, and service. By engaging closely with her throughout the process, we demonstrated that she could depend on our team to deliver a seamless experience. Our goal was to offer support that extended beyond products—ensuring a strong partnership she could rely on.
What We Did
- Collaborative Design Process: After Sherry completed her showroom design, we worked closely with her to adapt our Italian products to fit the customer experience she envisioned. This approach ensured that the design stayed true to her aesthetic goals while enhancing the quality with our expertise.
- Personalized Solutions: We provided tailored solutions to address her specific concerns about sourcing and product reliability, offering transparency and responsive communication at every step.
The Result
Through nearly eight years of close collaboration, we’ve established a strong and lasting relationship. By aligning our services with her needs and demonstrating consistent reliability, Sherry has confidently sourced from us for her projects, bringing Italian design back into her portfolio with success.